These terms and conditions refer to the use of the website www.domvinho.com by users and their relationship with our brand.

The website www.domvinho.com is owned and managed by Indhotel – Investimentos Turísticos, Lda, company with tax number nº 501079513, headquartered at Rua Armando de Sousa, Lote 17, Loja Z 3030-403 Coimbra – hereinafter Dom Vinho, with contact email geral@domvinho.com and telephone (+351) 239 40 60 50 (call to the national fixed network).

Please read carefully as these terms and conditions affect your rights and obligations under the law.

If you do not agree with these Terms, please do not access or use the Website.

If you have any questions about these Terms, please contact us.

These Terms and Conditions (hereinafter “Terms”) define the use of the Dom Vinho web page (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”) . Please read all articles carefully as they affect your rights and obligations under current legislation.

If you do not agree with these Terms, please do not access or use the Website.

The User, by ordering any of our products or services, agrees to be bound by these Terms.

You should print a copy of these Terms for future reference.

If you have any questions regarding these Terms, please contact us.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain third-party information, including but not limited to your credit and debit card numbers or related credit reports. to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.

2. Amendments

We reserve the right to:
– update these Terms regularly. It is your responsibility to verify such modifications. These modifications will be applied to the use of the Website after notification of the same has been issued, through an announcement on the Website. If the User does not want to accept the new Terms, he must not continue to use the Website. Your continued use of the Website after the date the changes take effect indicates your agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice and the User accepts that we cannot be held responsible for any modification or withdrawal of the Website or any contents;
– deactivate any user identification code or password that we have provided you, whether chosen by you or assigned by us, at any time, if in our opinion you have failed with any item provided for in these Terms.

3. Registration

The User, when using this Website, guarantees that:
– is legally capable of entering into binding contracts;
– the personal information you provide at the time of registration is true, accurate, up-to-date and complete in all respects;
– and is not impersonating another person or entity.
The User undertakes to immediately notify us of any changes to their personal information via email or telephone contact.

4. Privacy Policy

All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to these processing and guarantee that all information provided is accurate.
When shopping on this website, we will ask you to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address, credit card information or other payment options. We guarantee that this information will be stored by Us, in accordance with all legal provisions in force in Portugal.

5. Protect your security

To guarantee that your debit, credit or prepaid card is not being used without the User's consent, we will validate the name, address and other personal information provided during the ordering process, with appropriate third-party databases. We take the risk of online fraud very seriously. There is a possibility that the User will be contacted for additional security checks and therefore we ask for their cooperation.

Fraudulent transactions will not be tolerated and any attempt will be reported to the competent authorities.

By accepting these Terms, the User consents to these checks being carried out. By carrying out these checks, the personal information provided by the User may be disclosed to registered credit bureaus who may keep a history of that information. This is done only to confirm the User's identity. We do not perform any credit checks and your credit rating will not be affected. All information provided by the User will be treated with complete security and in accordance with current law.

6. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes and regulations regarding the Website and its use.

The User agrees not to:
– upload or transmit through the Website any computer viruses, Trojans, Worms, logic bombs or anything created with the purpose of interfering with or interrupting the normal functioning of a computer;
– upload or transmit through the Website any defamatory, offensive or obscene material; It is
– attempt to access without authorization the Website, the server where it is hosted or any server, computer or database connected to the Website. You must not attempt any denial of service (“DoS”) attacks on our Website.

Any of these violations will be reported to the competent authorities and we will cooperate with these authorities by disclosing the User's identity to them. In the event of a breach of this provision, the User's right to access the Website will be immediately terminated.

We will not be liable for any loss or damage caused by a DoS attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to your use of the Website or your downloading of any material there. placed on or on any web page linked to the Website.

7. Links to third parties

For the convenience of our customers, the Website may include links to other web pages or material beyond our control. We inform you that we are not responsible for such pages or material nor do we review or endorse them. We shall not be liable for practices regarding the privacy or content of these pages or for any damage, loss or harm caused or alleged to be caused in connection with your use of our reliance on any advertising, content, products, materials or services available on such pages or external means.

8. Orders

Any and all alcoholic beverages available for sale in the Dom Vinho online store can only be purchased by persons who are of legal age for the consumption of alcoholic beverages in their country of residence.

All orders are subject to acceptance and availability. If the ordered goods are not available, the User will be notified by email (or other means if an email address has not been provided) and will be able to choose to wait for the product to be available in stock or to cancel the order.
Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of his order does not validate our acceptance of his offer to purchase products or services advertised on the Website. The conclusion of a contract between Us and the User will take place when:

(i) there is payment for the said order or;
(ii) we dispatch the goods or commence services, whichever is later, at which time an email will be sent to the User confirming that the contract has been completed (“Dispatch Confirmation”).

The contract will only concern the goods or services whose dispatch has been confirmed in the Shipping Confirmation.
We will take all possible care to keep your order and payment details secure, so in the absence of negligence on our part, we will not be held liable for any loss you may suffer if a third party gains unauthorized access to any data provided by you at the time of ordering. access to or order from the Website.

Products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this point.

It will be the User's responsibility to assume the risk of the products once delivered to the delivery address specified when ordering. We do not accept responsibility when an incorrect delivery address is provided or when the User does not pick up the products at the specified delivery address.

Despite this, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.

Dom Vinho entrusts the delivery of its orders to external transport and delivery services, sending the product(s) ordered from Monday to Friday, from 9am to 6pm, with the exception of holidays, and on days and times used by logistics companies, to the delivery address indicated by the customer.

The average delivery time for orders is 48 hours for addresses located in mainland Portugal, around 5 working days in Europe and between 5 and 7 days in the rest of the world.

The values ​​inherent in the shipping costs are the responsibility of the customer, and for each order an automatic calculation is made of this value, during the check-out process, based on the weight and size of the items purchased, as well as the delivery address. Orders worth more than 70 € benefit from free shipping.

Dom Vinho is not responsible for shipments whose destination address is located in countries whose respective law does not allow the entry of alcoholic beverages, and it is the customer's sole responsibility to seize the respective order.

Dom Vinho will inform the customer of the unavailability of the product(s) ordered, as well as refund the amount paid, within a maximum period of 15 (fifteen) days from becoming aware of the unavailability.

Delivery is considered carried out with the signature on the delivery receipt at the agreed address.

9. Rights of exchange or cancellation

As provided by law, Dom Vinho allows the exchange of items, as long as they have not been used by the customer and maintain the same conditions as when they were sent.

Exchange requests must be addressed unequivocally to emailgeral@domvinho.com, within a maximum period of 30 days after receiving the order. In the case of exchange for an item of lesser value, the difference will be refunded through a discount voucher in the online store. The value inherent in the shipping costs of the exchange process are the sole responsibility of the customer.

In case of defective return or other non-conformities regarding the products ordered, Dom Vinho assumes responsibility for collecting the item at an address to be indicated by the customer - provided that it is located in the country of origin of the purchase, and the respective return of the value of the piece through a method to be agreed with the client. The request for a return by default must be addressed within a maximum period of 14 days after receiving the order.

Any exchange or return is subject to authorization by Dom Vinho upon analysis of the condition of the item(s). After receiving the item(s) at our facilities, we carry out a careful analysis of it and the return will only be accepted if the following requirements are met:

a) The product(s) is properly sealed, as shipped;

b) The product(s) does not show signs of use or handling;

c) The product(s) keep their original features and labels intact;

d) The product(s) are complete and have been shipped together with all the material that accompanied the original order.

Any exchange or return request must indicate the order number and the corresponding proof of defect, if any.

10. Prices and payment

The prices displayed on the Website include VAT at the legal rate in force.

The prices indicated are per 70cl bottle, except when the product description indicates another capacity.

The prices shown are correct at the time the information was entered into the system. However, we reserve the right to change prices at any time without prior notice (except changes that affect orders for which an Order Confirmation has already been sent).

In the unlikely event that the price shown on the confirmation page is wrong and this error is discovered before we accept your order, in accordance with clause 9 we are under no obligation to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate but errors may occasionally occur. If we discover an error in the price of the goods ordered by the User, the User will be informed as soon as possible and will have the option of keeping the order at the correct price or canceling it. If the user chooses to cancel and has already paid for the goods (but they have not yet been dispatched) he will be refunded in full.

The User confirms that the payment method is managed by him, among the options made available by Dom Vinho: credit card, MBWay, ATM and bank transfer.

We reserve the right to await payment within 48 hours. In case the payment is unsuccessful, you will be notified via the email address provided.

If you do not want us to try to process your payment again, please cancel your order before processing.

We authorize the use of promotional codes strictly on the terms and conditions under which they were issued which, among others, may include terms relating to the User's eligibility to use them and a maximum order value. The User must familiarize himself with these terms and conditions before placing an order as we reserve the right to reject or cancel any orders that do not comply with these Terms even if your credit or debit card has been debited.

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes govern. You can obtain a copy of the discount code terms and conditions via our email or telephone contact.

11. Intellectual property

The content of the Website is protected by copyright, trademarks, databases and other intellectual property rights.

The User agrees that the material and content provided as part of the Website will remain with us. You can search and display the content of the Website on a monitor, save content in electronic format on disk (but never on a server or any storage device connected to a network) or print a copy of the content for personal, non-commercial use, always keeping all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the Website.

12. Limited Liability

Supply of goods:
(a) Upon our failure to comply with these Terms, we will only be liable to You for losses suffered as a result of our breach (whether in contract, tort (including negligence), breach of statutory duty or vice versa) and which are a consequence predictable of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of obligations implied by applicable laws;
– defective products under consumer protection law;
– any deliberate breaches of these Terms that would enable a breach of contract; or
– any other matter for which it would be unlawful for us to exclude or attempt to exclude the User from liability

Website Usage:
The Website is available on an "as available" and "as available" basis without any representation or endorsement and we make no warranty, express or implied, in relation to it or its use.
The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by the User. It will be the User who bears the risk associated with using the internet.
Whilst we try to ensure that the material included on the Website is correct, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions or for the results obtained from the use of this information or any technical problems you may experience when using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as soon as possible. In particular, we disclaim any liability having to do with:
– incompatibility of the Website with any of the User's equipment, programs or telecommunications connections;
– technical problems, including website errors or inaccuracies; It is
– failure of the Website to fulfill the User's requirements.
To the fullest extent of applicable law, You agree that We will not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy and loss of data) or any other indirect, special or punitive damages arising out of or in connection with the use of the Website.

13. Separation

If any part of the Terms is found to be unlawful, void or for any other reason unenforceable, then that part will be deemed severable from these Terms and will not affect the enforceability and enforceability of any remaining part of these Terms.

14. Waiver

No waiver will be raised by Us as a waiver of any precedence or succession of breach of the foregoing terms.

15. Complete agreement

These Terms form the entire basis of any agreement between Us and You.

16. Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of Portugal and any disputes will be decided exclusively by Portuguese courts.

17. Reviews

By submitting a review, the User guarantees us the right to publish, translate, derive, distribute and display such content through any means of communication that affects us.
The User guarantees the right to use the name provided in connection with such content if we so wish.
The User agrees to waive the right to be identified as the author of such content and to disparage such content.

Updated May 12, 2023